Shipping policy
Last updated: 22 October 2026
Where We Ship
MolotkoEU ships orders from our workshop in Ljubljana, Slovenia, to countries within the European Union.
If you are located outside the EU (such as the UK, Switzerland or Norway), please contact us at support@molotko.eu before placing an order to discuss possible shipping options.
Order Processing
We prepare and dispatch orders on business days (Monday to Friday, excluding public holidays).
Processing times may vary depending on product availability, order volume and production requirements.
Personalized and made-to-order items may require additional production time. We will inform you if your order requires a longer preparation period.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Estimated Delivery Times
Orders are shipped from Ljubljana, Slovenia.
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Slovenia: From 3 business days.
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Other EU countries: From 7 business days.
These estimates refer to delivery after dispatch and do not include any additional production time for personalized or made-to-order items.
Delivery times are estimates, not guaranteed arrival dates. Actual transit times may vary depending on the destination, shipping carrier, public holidays, customs procedures where applicable, and other circumstances beyond our control.
We aim to deliver all orders without undue delay and in accordance with applicable consumer protection laws.
If your order is taking longer than expected, please contact us at support@molotko.eu.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination, package weight and available shipping options.
Free standard shipping within the EU is available for orders of €70 or more, after discounts.
The final shipping cost will be displayed before you complete your purchase.
Packaging
We carefully package every order to help protect your items during transportation.
Selected products include a gift pouch, as specified in their product descriptions.
Larger orders may be shipped in separate packages when necessary.
Address Changes
If you need to correct or update your delivery address, please contact support@molotko.eu as soon as possible.
If your order has not yet been dispatched, we will do our best to update the address.
Once a parcel has been handed over to the shipping carrier, address changes may not be possible.
Missed Deliveries and Returned Parcels
Please ensure that your delivery address is correct and that you are available to receive or collect your parcel when required.
If a package is returned to us because of an incorrect address, an unsuccessful delivery attempt or failure to collect it, please contact us to arrange the next steps.
Additional shipping charges may apply if reshipping is required due to an incorrect address or failure to collect the parcel.
Lost or Damaged Parcels
We carefully package all orders, but occasionally parcels may be delayed, lost or damaged during transportation.
If your order arrives damaged:
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Take photographs of the damaged item and packaging, if possible.
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Contact us at support@molotko.eu as soon as reasonably possible.
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Include your order number and a description of the issue.
If your parcel has not arrived:
Please contact us with your order number so we can investigate the delivery status with the shipping carrier.
Where appropriate, we will arrange a replacement, refund or another solution in accordance with applicable consumer protection laws.
Nothing in this policy limits your statutory consumer rights.
Customs, VAT and Import Duties
Orders shipped between EU countries generally do not incur customs duties.
For any deliveries arranged outside the EU, additional customs duties, import taxes or handling fees may apply depending on the destination country's regulations.
Any applicable charges will be discussed where possible before arranging shipment.
Pre-Orders and Backorders
If an item is available for pre-order or is temporarily out of stock, we will provide information about its expected availability or dispatch timeframe.
If unexpected production or supply delays affect your order, we will contact you with an update.
Contact Us
If you have any questions about shipping, delivery times or your order, please contact us:
MolotkoEU
Ljubljana, Slovenia
Email: support@molotko.eu
We will be happy to help.