Versand
Last updated: [19.11.2025]
Where we ship
We currently ship to countries within the European Union.
If you’re outside the EU (UK, CH, NO, etc.), please contact us at support@molotko.eu and we’ll try to help.
Processing time
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Ready-to-ship items: dispatch within 24 hours on business days (Mon–Fri).
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Personalised / made-to-order items: add 1–2 business days for production.
You’ll receive a shipping confirmation email with tracking (when available) as soon as your order leaves our workshop.
Delivery times (estimate)
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EU standard shipping: 3–10 business days
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EU express (if available at checkout): 1–7 business days
Actual transit times depend on the carrier and destination, especially around holidays.
Shipping rates
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Shipping rates are calculated at checkout based on destination, weight and service.
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Free EU shipping on orders from €70 (after discounts).
Packaging
We pack all items securely. Many products include a gift pouch; larger orders may ship in multiple parcels at no extra cost.
Address changes
Entered the wrong address? Email support@molotko.eu immediately. If the order hasn’t shipped, we’ll update it. If it’s already with the carrier, we’ll do our best but can’t guarantee changes.
Missed deliveries & returns to sender
If a parcel is returned to us due to an incorrect address or failure to collect, we can reship it; additional postage may apply.
Lost or damaged parcels
If your order arrives damaged or you believe it’s lost:
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Take photos of the packaging and item (for damage).
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Contact us at support@molotko.eu within 7 days of delivery (or within 20 business days from dispatch if not delivered).
We’ll open a claim with the carrier and arrange a replacement or refund where applicable.
Customs, VAT & duties
Orders shipped within the EU normally do not incur customs duties. If you’re outside the EU, local taxes/duties (if any) are the buyer’s responsibility.
Pre-orders / backorders
If an item is on pre-order or temporarily out of stock, we’ll show the expected ship date on the product page and in your order confirmation.
Contact
Questions about shipping? Write to support@molotko.eu — we’re here to help.